QuickBooks offers a payroll service that helps users to keep a record of all the employees working in their organization and pay their wages timely. The users can be stress-free after using the software as it also withholds the tax amount from the employee wages and keeps the records updated for later use during tax submission. Users have reported QuickBooks error PS038 while trying to update the payroll service on their PC, so we created an informational blog to help such users learn the triggers of this error and the techniques to eliminate it from their PC.
Let a QB support team rectify this issue from your PC by contacting them at 1-(855)-856-0042.
Reasons
You’ll encounter this error while working on your payroll data or downloading the service updates due to the conditions below-
The software fails to deliver the pay checks, and they are piled up in the ‘online to send’ section of the software.
You don’t have an active subscription to the payroll service in your QuickBooks.
Your QuickBooks doesn’t have any issues, and the Intuit servers are at fault.
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Solutions
Here is the legitimate procedure to tackle this QuickBooks error-
Step 1- Figure out the undelivered paychecks in the software
You’ll have to begin the troubleshooting by finding out the pay checks that aren’t delivered. These unsent paychecks will create problems for you when you work on payroll data or try to download the updates for the payroll service. Refer to these steps-
Click the Edit option in QuickBooks on your PC and select Find from the drop-down list.
Hover over the Advanced tab and click on the Choose filter option.
Tap the Detail level in the filters and hit Summary only.
Select the Online status and single-click Online to send.
Hit Find.
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You’ll have all the stuck paychecks in front of you after applying these steps.
Step 2- Edit the details of the stuck paychecks
Apply the steps mentioned underneath to edit the paycheck information and remove them from your QuickBooks-
Approach the first or the oldest stuck paycheck and select Paycheck Detail.
Open the Review Paycheck window, and under Earnings, create a new earning item identical to the previous entry.
Click No when you see a Net Pay Locked message on your screen.
Don’t change tax amounts and net pay.
Click Ok and Yes if you see any Past transaction message.
Click Save and close and select Yes for any Recording Transaction warning message.
Reopen the paycheck and tap Paycheck Details.
Remove the earning items you created in the list.
Do not change the net pay & tax amounts before clicking Ok.
Repeat these steps after opening all the stuck paychecks individually.
Once all the stuck paychecks are removed, update the payroll service again.
You won’t face any issues downloading the payroll updates after applying the procedure given above.
Conclusion
This blog explains the causes of QuickBooks error PS038, which will force the payroll update to terminate and also creates problems when you work on your payroll data. We hope the procedure mentioned in the blog is easy for you to execute and helps rectify the issue from your QuickBooks.
If you still struggle due to this issue, contact a QB support team at 1-(855)-856-0042 for your assistance.
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